Greater Marketing Team Hiring for Customer Service at Lakewood, OH Full Time

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution

• Keep records of customer interactions, process customer accounts

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Greet customers warmly

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Answer questions about terms of sale

• Suggest solutions when a product malfunctions

• Attempt to persuade customer to reconsider cancellation

• Inform customer of deals and promotions

• Sell products and services

• Utilize computer technology

• Work with customer service manager to ensure proper customer service is being delivered

Job Type: Full-time

Pay: $900.00 – $1,320.00 per week

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
All employees are required to wear mask when interacting with customers.

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location