Green Light Worldwide Looking for Field Technician (Wellington) at Wellington, Wellington Region, New Zealand Full Time

• initial 3-6 month contract
• Wellington location
• Immediate Start

About the company:

Green Light is one of Australia’s most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

About the role:

Green Light is on the lookout for a Field Technician to provide services with our NZ consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries.

The Field Technician will be self-motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.

The main responsibility for the Field Technicians will be to provide repair and support to end users and installing hardware. Training will be provided

Responsibilities:

• Supporting desktop infrastructure and services including Hardware, OS, Software etc.
• Investigate and diagnose and escalate the fault through to the appropriate group for problem resolution as per escalation matrix with all technical data via tools like ITSM, ServiceNow.
• Maintenance of physical infrastructure including desktop, telephony, printers and video conferencing equipment.
• Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
• Assisting with Customer Device and Application Configuration.
• Working with customers/employees to identify problems and advising on the solution.

Requirements:

• Demonstrated experience in I.T Service Desk (Helpdesk or similar).
• Demonstrated highly developed analytical, problem-solving and organisational skills.
• Demonstrated ability to troubleshoot and implement creative solutions.
• Excellent telephone, client service, interpersonal and communication skills.
• Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.

How to Apply:

Click APPLY or contact John – Resource Manager on [email protected] for a confidential discussion with Green Light Worldwide.