Greg Lane Fine Arts Corp Hiring for Customer Care Representative at Remote Full Time

Stewart Fine Art Co is looking for a customer service representative to work remotely in our company. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

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  Manage inbound customer communications – Answer emails to address customer questions, requests and issues.
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  Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
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  Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
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  Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• At least a year proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Stewart Fine Art Co benefits offers a comprehensive benefits program, which includes medical insurance, 401(k), paid time off, loan, sick days, bank holidays and days that the company does not operate.

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