GRM Inc Hiring For Operations Administrative Support at West Kelowna, BC Full Time

Job Description:

GRM Inc. is a leading Facilities Contract Management Company, serving an impressive portfolio of clients throughout western Canada. Our team of professionals is committed to ensuring that our client property investments are professionally managed. Through snow and ice, wind and rain, and wear and tear – GRM Inc. deliver trusted, proven, reliable, and effective results. We are a locally owned, values-based company and we care deeply about the safety and well-being of our employees, our clients, and our stakeholders.

More information about GRM can be found at www.grminc.ca

Job Purpose:

The Operations Administrative Support role reports to the Administrative Services Manager and is a key part of the GRM delivery model. This role is the primary support for the Operations department and manages all aspects of the work order management system including quotes, associate contractor communications, contract administration and work order management. The Operations Administrative Support position plays a large role in meeting established KPIs and providing exceptional customer service to internal and external stakeholders.

The Role:

• Email management from regional managers.
• Maintain accurate records and filing of all incoming emails.
• Responsible for contract preparation, processing of various administrative documents, system data inputting, maintenance of information and accessing various computer programs.
• Work order management.
• Ensure the work orders are entered into GRM Time and all activities are entered accordingly.
• Work with customers, regional managers and subcontractors obtaining approvals and ensuring information is updated in GRM Time.
• Completion of work orders within the client’s expectations.
• Create activities for billing.
• Quotes received from subcontractors are entered/created for customers in GRM Time.
• Update information on work order/quotes etc. as they arrive in appropriate systems.
• Respond to customer and subcontractor calls in a timely and professional manner.
• Provide administration and program support to staff, including word processing, data input, and maintaining spreadsheets and databases.
• Other administrative duties as required.

This is a great role for an administrative professional that:

• has excellent customer service leader skills

• has proven administrative abilities
• has a good understanding of contracts and financial procedures
• enjoys working in a team environment
• has excellent listening skills and attention to detail
• is able to clearly communicate to a wide range of individuals
• possesses strong organizational and time management skills
• can manage several concurrent tasks

Qualifications:

• A minimum of two years of clerical/administrative support experience, education and/or training.
• Strong MS Word and Excel skills.

Preference may be given to candidates with experience in contract administration and work order processing. We thank all applicants for their interest and advise that only short-listed candidates will be contacted.

Job Type: Full-time, Permanent

Education:

• High school or equivalent.
• Post-secondary office/business administration experience would be considered an asset.