Guerlain Hiring for Education Specialist Job at London, England , UK Full Time

Education Specialist

DEPARTMENT: TRAINING

COVERAGE: FLAGSHIP & TOP DOORS

LOCATION: LONDON AND KEY DOORS OUTSIDE LONDON

REPORTS TO: NATIONAL EDUCATION MANAGER

SCOPE & PURPOSE OF THE ROLE

To strengthen our sellout performance, market share and brand awareness.

To further raise our 3 axes expertise profile and elevate the Brand Image.

To provide proactive support to the National Education Manager in developing and delivering the company’s education objectives elevating all 3 axes in the field.

To help execute education programs, coaching, and elevating cross-axis expertise for Guerlain Consultants.

To make recommendations for education strategy with knowledge of competitor training and retail /consumer trends.

To demonstrate expertise in make-up, with in-depth knowledge of skincare, and a broad understanding of the inseparable link with fragrance.

MAIN RESPONSIBILITIES

Business Development

• Conduct in store visits and one-on-one BC development coaching with Guerlain BC’S in the top 10 accounts (London x5, North x5) to upgrade all the skincare, make-up, fragrance expertise (service and consultation skills).
• Analyse the needs for trainings to be adapted. Ability to champion simplicity through way of working with field teams.
• Work in conjunction with Area Manager’s to develop the business in key doors as directed by Head of Retail and National Education Manager.
• Focus on product and quarterly priorities to develop service and consultation skills of the Beauty Consultants and demonstrate the ability to follow up at all levels
• Submit any practical ideas that will boost final transactions to Counter/Retail Manager and Education Manager
• Support in education to drive understanding and the collection of CRM and VIP data
• Support in retailer’s activation projects and show tangible results by driving systematic and ongoing activity on top doors
• Work with Stakeholders to provide ongoing feedback for sales tools adaptation and creation in-store in line with trends, competitor best practice and client expectations

Education Programmes

• Execute and assist with the development of Education Programmes (Guerlain Academy) as required:
• Induction Training and Regional Training Nationally
• Undertake project work as required
• Develop and coach specialist roles
• Assume training responsibility for Guerlain promotional sites
• Assist and train at retailer conferences and training roadshows, as required

PERSON SPECIFICATION

Key Competencies/Technical Skills

Excellent written and verbal communication skills
Dynamic presentation skills
Exceptional training and coaching skills to drive a buzz in makeup and skincare
Ability to direct coach and lead constructive feedback
Highly skilled in makeup application with a strong skincare & fragrance background
Strong analytical skills and capability on Microsoft Office (power point and Excel)

Profile

Enthusiastic individual, approachable and strong team player
Experience in training in the cosmetic industry
Able to travel on regular basis
Flexibility to regularly stay away from home during the week
Strong observation and communication as well as interpersonal skills, be solution focused with ability to adapt to the audience. Be relatable, confident on presenting and influencing at all levels.
A genuine interest in the Guerlain brand
A can-do positive attitude, highly organised by nature and excellent attention to detail.