Gurney’s Resorts Hiring for Hotel Reservations Agent at Middletown, RI Full Time

Gurney’s Resorts is looking for an experienced Hotel Reservations Agent to manage inquiries and processing of hotel reservations as well as manage the maximization of room sales through pro-active selling and up-selling techniques.

This role will be based at our brand new call center with lots of light, new systems, computers, phones, desks, with the most up to date software. You will receive excellent training and support to ensure you are feeling capable and confident in your new role!

Responsibilities:

• Be familiar with hotel product knowledge, activities and Room Types.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform administrative duties including answering phone calls, preparing correspondence, maintaining files, sending faxes, email, etc.
• Work to upsell amenities and services to enhance the guest experience
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Comply to the hotel credit policy and make sure all forecast revenues are met.
• Maintain and update guests’ information and sales data by reservation procedures.
• Comply with all company policies relating to reservations and follow brand standards.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications:

• High School Diploma or equivalent required. Bachelor’s degree in hospitality management or similar/applicable discipline preferred.
• A minimum of 2 years of hotel sales experience or comparable experience is preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Fluency in English. Second language is a plus.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Experience working with OPERA PMS preferred
• Proficient computer skills, including Google Applications (Gmail, Meet, sheets, Calendar, Hangouts, etc)

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Middletown, RI 02842: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you be available to work any day of the week with shifts falling between 8:00am – 9:00pm?

Work Location: One location