Halton Region Looking for Customer Service Representative (Communications & Customer Service) at Halton, ON Full Time

At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Halton is committed to providing accommodations throughout the recruitment process.

Halton Region serves more than 595,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work.

Joining Halton Region opens the door to a fulfilling career. Our comprehensive compensation, great benefits and employee recognition program are a few reasons why we are one of the GTA’s Top Employers.

We engage great people who contribute to meaningful work that makes a positive difference in our community. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions.

Posting ID: 210

Department: Digital & Information Services

Division: Communications & Customer Service

Job Type: Contract Contract Duration: Up to 14 months

Vacancies: 2

Hours of Work: Minimum 14 hours/week

Work Location: Halton Regional Centre, 1151 Bronte Road, Oakville

Employee Group: OCT

Posting Date: February 7, 2022

Application Deadline: February 14, 2022

Job Summary

This position provides customer service support in Halton Region’s 311 contact centre

Duties & Responsibilities

Addresses customer inquiries received by telephone, e-mail, TTY, language translator, via social media and at in person reception counter.

Investigates and maintains an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.

Investigates and maintains a good awareness of Municipal, Provincial, Federal and community services.

Researches information in response to inquiries by following up with departments, using the Internet, and other resources.

Delivers a wide range of information and referrals on Halton Region and municipal partners’ programs and services.

Provides information and referrals on Province of Ontario and Government of Canada programs and services.

Maintains accurate customer inquiry tracking records in a Customer Relationship Management computer application.

Assists the public in accessing information from public use computers.

Recognizes trends or changes in types of questions and opinions of the public, and reacts to situation changes by ensuring that appropriate persons are notified.

Works within a team environment where high quality of service and customer service satisfaction is a standard.

Performs other duties, as required.

Skills & Qualifications

Essential

Post secondary education in business/office administration, computer studies, or customer service or related discipline

Ability to deliver service to diverse customers

Problem solving and complaint resolution skills

Exceptional oral and written communication skills

Demonstrated experience in Microsoft Office software, customer management solutions and multi-media

Working/ Employment Conditions

Sitting in fixed period for work shift

Flexibility in work hours including evenings and weekend work is required

Criminal Record Check

In support of the Region’s commitment to a healthy and safe workplace and community, the Region has a vaccination requirement for all employees. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and able to provide proof of vaccination. The candidate will be asked to provide the Region with proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the Region will be required.

Important information about your application:
If you require accommodation, please notify us and we will work with you to meet your needs.

We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Applications will be accepted up to midnight of the application deadline.

If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.

Applications that are not submitted online will not be considered.

Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.

If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.