Hanes Supply Inc. Hiring for Sales Account Coordinator at Buffalo, New York Full Time

Position Summary: Manage accounts and leads to gain sales with customer service through both phone and email interactions in a fast paced environment.Essential Duties and Responsibilities:- Observes all safety procedures, rules and regulations, and instruction in performance of job duties.- Use company data and reporting to contact previous, current, and new customer accounts or leads to gain business and sales.- Provides superior customer service for existing and new customer accounts; handles customer questions, quotes, complaints and concerns in a timely fashion.- Receives phone calls and emails from customers to discuss product requirements and offer solutions.- Processes quotes and orders while relaying pricing and delivery information to customers in a professional manner.- Requires constant inter-department communication to assure customer satisfaction for the completion of an order from start to finish.- During the manufacturing process, communicates with customer to ensure their production requirements are met; in addition, advises them of any changes recommended by Hanes.- Contacts customers to determine acceptable delivery dates and updates the work order to reflect the promised date.- Keeps in mind other products manufactured or sold by Hanes that could develop into future sales.- Works with Outside Sales Associates or management with any requested customer information or order status.- Builds an ongoing relationship with customers and users both face to face and electronic communication as needed.- Participates in continuous improvement processes in a team environment.Knowledge, Skills and Abilities:- Must be able to actively listen and communicate to customers’ needs in order to help them purchase the right product.- Must have basic math skills and be able to convey information to customers effectively.- Previous customer service experience and a working knowledge of sales and inventory systems is highly desired as well as a working knowledge of rigging, industrial and/or construction supplies.- Comfortable with data entry, online platforms, and use of multiple computer systems is mandatory.- Sales experience preferred.- Being organized, self-managed, motivated, and eager is necessary.Level of Education and Experience:- High School or equivalency diploma is required.- Minimum of 6 months’ experience working in customer service or a sales environment is highly preferred.Physical Demands:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.Frequency- Constant: standing, walking, lifting 50 lbs., working at heights, and repetitive hand and arm movement.Working Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.- Works both inside and outside in heat and cold- Involves some exposure to hazards or physical risks which require following basic safety precautions.

Minimum Salary: 25
Maximum Salary: 25
Salary Unit: Hourly