As a Real Estate & Customer Experience Coordinator, you would be part of a team that strives to provide best in class service to customers. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations.
Attach resume via [email protected] com
What’s needed in order to do that:
Exceed our customers’ expectations, participate in initiatives that improve our portfolio, and generate savings through supplier and vendor contract bidding.
Complete the Move-In Checklist, prepare the Welcome book with the property manager, and assist with customer onboarding.
Arrange for utility transfer upon customer move out or move in.
Contact existing customers and vendors as necessary to receive current and correct proof of insurance coverage, HVAC maintenance contracts and emergency contact lists.
Review PeopleSoft coding prior to property managers’ approval.
Process invoices to a third party, as needed.
Review vendor monthly statements and request outstanding invoices for processing.
Assist property managers with customer repair requests and coordinate with maintenance technician and vendors, as necessary.
Assist with customer relation activities (appreciation event, renewal gift, customer surveys, etc.).
Upload historical customer, vendor and property documents to the DRS.
Review, reconcile and process expense reports
Assist with vendor contract preparation via DocuSign and manage the completed documents.
Receive, direct and follow-up on incoming phone calls.
Coordinate internal office supplies and team functions.
Assist property managers on operational tasks and initiatives.
All other administrative duties as assigned by the supervisor.
Tell us if you’re ready.
Ability to carry out specific oral and written instructions.
Meticulous attention to detail and accuracy.
Execute responsibilities with a sense of urgency and follow-through.
Ability to collaborate with operations, accounting and leasing team members to complete various projects and assignments.
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