Harvard University Hiring for Program Development Coordinato at Cambridge Full Time

59312BRAuto req ID:59312BRJob Code:403040 Coordinator II Location:USA – MA – Boston Business Title:Program Development CoordinatorSub-Unit:———— Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 – Hvd Union Cler & Tech Workers Basic Qualifications:4+ years program, project-management, event or conference management experience in a professional setting required.

Additional Qualifications and Skills:

• BA/BS strongly preferred.

• Demonstrated customer service experience.

• The successful candidate will possess a strong customer-service orientation and excellent written communication skills.

• Must have the ability to prioritize workload, multitask and take initiative in a deadline driven, fast- paced environment, working both independently and as a team member.

• Proficiency using a variety of software applications including Microsoft Excel and other Office suite applications is required.

• The position requires the ability to learn and implement new software applications.

• Knowledge of HTML, Salesforce, Marketing Cloud, and Cvent preferred.

Additional Information:

This position will be based in Boston. Due to the COVID-19 pandemic, you will begin your work remotely. All remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, MA, MD, ME, NH, NY, RI, and VT). The fully remote nature of this job is only temporary. Once the University and your supervisor determine that it is appropriate, in-person on-campus work will be required as a condition of continued employment. This department actively supports some remote work (within a state in which Harvard is registered to do business) where business and team needs allow. Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements (https://www.harvard.edu/coronavirus/covid-19-vaccine-information/) . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

Harvard University offers an outstanding benefits package including:

• Time Off: 3 – 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.

• Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

• Retirement: University-funded retirement plan with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.

• Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

• Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.

• Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Department:Postgraduate Medical EducationPre-Employment Screening:Identity Schedule:40 hrs. per week | Monday – Friday | 8:00 am – 5:00 pm

Job Function:General Administration Position Description:

The Program Development Coordinator is responsible for administrative coordination of an ongoing portfolio of accredited education programs. This role will support all phases from marketing/course development through program delivery. The Program Development Coordinator works closely with course directors and administrators from 16 affiliated hospitals, as well as the DCE internal staff, providing excellent customer service and ensuring the level of support required for each program. This position conducts course development planning and execution of program activities using a production checklist/timeline, as well as project-management tools for each program. This role needs to be comfortable using various technology formats with the ability to deal with various competing programmatic deadlines. This position is expected to take on collaborative role working with various vendors and customers with the ability to build strong and effective partnerships. They will work closely with both the program development team as well as the administrative coordinator team and directly reports to the Senior Program Development Coordinator with a dotted line to the Associate Director, Continuing Education Programs.

Course Production:

• Manages a portfolio of accredited programs from time of course approval through all aspects of course production including marketing aspects and website development.

• Creates website landing pages in Cvent based on conversations with course directors and staff.

• Develops an email marketing process through our office technology tools.

• Keeps abreast of new technology being introduced to the office and working with the Online Learning and Development team on how to best implement.

• Resolves course logistic and technology problems and recommends system improvements.

• Independently manages and ensures deliverables to the course director community during the life of a course/activity.

• Works closely with administrative coordinator team to ensure they keep abreast of course/activity developments.

• Manages a portfolio of marketing aspects for approved accredited programs, which includes communicating and collecting necessary documents from course directors, reviewing and providing feedback on marketing plans, initiate and review course content for all marketing materials, and procure internal and external mailing/email lists.

• Manages all marketing purchase orders and invoices including following up with finance office to ensure timely payment.

• Manages and ensures marketing deliverables in agreed upon timeframe with HMS-DCE leadership and course directors and staff.

Client service:

• Provides high level of customer service to internal staff members and external clients.

• Works collaboratively with course directors and their staff to design and complete the course logistics.

• Effectively communicates (via meetings, email and phone) with a wide range of clients, internal staff and external venders.

• Acts as the departmental liaison for course directors/administrators communicating university/DCE/AMA/ACCME policies.

• Works in collaboration with a wide range of clients, internal staff and external vendors performing a wide range of complex administrative duties to support department/business for our live courses.

• Works with department of continuing education (DCE) accreditation staff on course approvals

• Keeps internal staff informed of relevant course developments.

Compliance:

• Review and monitor course components to ensure AMA/ACCME compliance.

• Update course activity files for accreditation documentation as needed.

• Work with accreditation staff to identify potential areas of compliance vulnerability and recommend corrective measures.

• Advise course directors and administrators to ensure compliance with university and ACCME policies.

• Stays abreast of current ACCME policies and criteria.

Other duties, as needed.School/Unit:Harvard Medical School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Commitment to Equity, Diversity, Inclusion, and Belonging:We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values (https://hms.harvard.edu/about-hms/campus-culture/mission-statement-community-values)