Hawk Ridge Systems (US) Hiring for Order Management Associate at United States Full Time

Order Management Associate Opportunities with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems!

Be a part of the huge growth opportunity in design and manufacturing solutions by joining our successful team at Hawk Ridge Systems. As an industry leader for SOLIDWORKS, (the Dassault Systèmes 3DEXPERIENCE platform), as well as HP and Markforged 3D printers, we are looking for several autonomous Order Management Associates with either order management or customer service experience. In this role, you will be responsible for processing detailed renewal, training, and service orders in a timely manner to support Hawk Ridge Systems’ sales team and fulfill our customer’s requests, license replacements, and account change requests. This position can be remote, hybrid, or based in any of our Hawk Ridge Systems offices in the U.S. (Please note, should you decide to work remotely, this position will work M-F from 8am – 5pm PST for at least the first six months while in training. Additionally, you must be available for extensive overtime during month-end, quarter-end, and year-end close.)

Hawk Ridge Systems has provided 3D design, analysis, and manufacturing solutions to our valued customers for over 25 years. Our order management team provides support to our SOLIDWORKS 3D design solutions team, CAMworks manufacturing software team, as well as our Markforged and HP 3D printing teams. At Hawk Ridge Systems, we’re fully committed to challenging ourselves to develop new skills, reach new heights, and pride ourselves on providing career development by promoting from within. Working with world-class engineering, sales, operations, and product leadership teams, you will develop your order management career while aligning with your personal growth goals.

Our culture is driven by our core values – Excellence, Integrity, Innovation, Commitment, and Teamwork. Our CEO, as well as our team, is committed to our guiding principles of Trust, Respect and Appreciation. If these values are engrained in your core, and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you!

WHAT WILL YOU NEED FOR SUCCESS IN THIS ORDER MANAGEMENT ASSOCIATE ROLE?

• High school diploma or equivalent
• Autonomous, detail-oriented, and self-driven team player who has a strong work ethic, and thrives by prioritizing, multi-tasking, organizing, and utilizing your outstanding problem-solving skills in a fast-paced, transactional environment
• You possess a history of successful order management or customer service experience (mainly, completing and processing orders) and are capable of processing 30-40 orders per day
• Strong computer skills are required; (Excel and NetSuite CRM experience is a plus)
• Excellent communication skills (written & verbal)

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays (plus your birthday, community service days, and a floating Diversity, Equity, and Inclusion day off!)
• Outstanding Training, Onboarding, Mentoring, and Coaching by Order Management Leaders
• Amazing growth opportunities provide unlimited opportunities for Career Development
• Work at a fun, successful, growing 25+ year-old Company with a team-focused culture
• Work/Life Balance: We give you the flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of any of our Hawk Ridge Systems offices in the U.S.
• Some travel to annual Company meetings is required

If you would love working in a really cool industry while growing your career, apply for this Order Management Associate position today!

We are proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)