HAYS Hiring for Customer Service Representative Job at Auckland , New Zealand Full Time

A large insurance group is looking for a number of Customer Service Reps to join their team for 8weeks!

Job Description:

• 8 week temporary assignment
• Start date 28th June
• Hours: Full time 37.5 hour working week and would be required to work Sunday – Wednesday rotating shifts working anywhere between 9:00 – 6pm.
• Auckland, Palmerston North and Christchurch locations – or work from home!

Your new role

Our Sales and Service Contact Centre team require some additional help over 8weeks across our different locations of Auckland, Palmerston North and Christchurch with taking calls and payments for AMI customers. The role is desk bound and you would be taking inbound calls and processing payments, so you would need to be providing exceptional customer service to meet our customer’s needs.

Other duties involve:

• Engage customers in quality interactions via a combination of existing and new channels
• Proactively identify customers’ needs and value-add opportunities to ensure the customer’s insurance needs are met.
• Develop and maintain insurance product and systems technical knowledge, including any risk and compliance requirements

What you’ll need to succeed:

• Prior experience in a customer service environment
• Effective communication skills: listening, verbal and written
• Exceptional attention to detail and accuracy
• Excellent interpersonal and relationship building skills
• Basic computer skills and experience with Microsoft Office suite

Working from Home Requirements:

With Covid-19 changing working practices across the globe, we have adopted a hybrid office and working from home model. These roles are more weighted to working from home (in case of another lockdown), so to be eligible for the role, candidates will need to have a suitable space to work from and meet the following requirements:

• Broadband with unlimited data
• Minimum upload speed of 5Mb (but recommend 10Mb) and download speed of 20Mb, Jitter less than 30 milliseconds – candidates will need to test their speed at via https://www.chorus.co.nz/speed-test [https://protect-au.mimecast.com/s/wOTzCJyp0JSL0mBOiVQYaJ?domain=chorus.co.nz] and provide a screenshot as verification.
• A private, closed off workspace with adequate lighting, access to fresh air and ability to control temperature levels, noise and internet usage
• A suitable chair where feet can sit flat on the floor or on a footrest (preference is a 5-leg office chair)
• A desk with enough surface area to accommodate the working from home kit we will send you.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Kate now on 0211961306. #2509567