Health Advocate Hiring for EAP Care Coordinator at Remote Full Time

Responsible for providing support relating to Employee Assistance Program (EAP) clients or members and assisting staff with member outreach; track and follow up with assigned members ensuring to adhere to established Standard Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services; coordinate efforts to thoroughly document after hours member calls in the appropriate databases ensuring the case is assigned to the correct staff member; participate in invoice investigation for assigned clients or members which may include researching insurance plan coverage and billing details

Employee Assistance Support Functions – Responsible for providing support relating to Employee Assistance Program (EAP) clients or members and assisting staff with member outreach while adhering to corporate and departmental policies and procedures

R*esearch Assistance -* Assist in resolving routine issues by identifying issue(s) and researching in a timely manner * Follow research through until resolution

Project Assistance – Participate in the activities associated with a variety of departmental projects ensuring established timelines are met

Team Interface/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Related Duties as Assigned –

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS – Applicant for this job will be expected to meet the following minimum qualifications.

Education

• Associate’s degree from an accredited college or university with major coursework in phycology, behavior health, health care management, liberal arts or a related field required.
• Bachelor’s degree from an accredited college or university is preferred Experience
• Minimum of two years of customer service, health care, or case work experience is required
• Completion of a Bachelor’s degree from an accredited college or university with major coursework in phycology, behavior health, health care management, liberal arts or a related field may be substituted for work experience

Other

• Intermediate knowledge of MS Excel, Word, and PowerPoint required
• Shift Hours: 12:30pm-11pm

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Job Type: Full-time
*Company’s website:

• https://www.healthadvocate.com/site/

Company’s Facebook page:

• https://www.facebook.com/healthadvocateinc/

About US: *
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Silver winner – Best in Biz Award 2020*
Most Customer-Friendly Company of the Year Silver winner – Stevie® Award 2020
Healthcare Customer Service Department of the Year Bronze winner – Stevie® Award 2020
Most Valuable Response by a Customer Service Team *

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• Fully Remote

Work Remotely:

• Yes