Health Advocate Hiring for Evening Customer Care Associate – Full or Part time (10% rate differential) at Remote Full Time

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Plus, consider these perks: Benefits for full- and part-time employees, generous paid time off, and fun employee events, like holiday luncheons and dress down days!

Health Advocate is looking for Customer Care Associates to join our team.

A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current member service skills. This position also provides training in health related issues to build a career.

Health Advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.

We offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match.

Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Hours of Operation: Monday through Friday

Full Time: 1 – 9:30 pm; 1:30 – 10 pm

Part time hours will be considered between 1:00-10:00 pm

Hourly compensation includes 10% shift differential, if applicable.

Job Summary :
Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have

Build rapport with callers using a friendly, courteous and professional manner

Verify/Collect demographics and update systems as necessary

Determine and execute the best resolution to assist the member based on their needs or requests

Connect members to appropriate area(s) both internally and externally

Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors

Perform other duties and projects as assigned by management

Minimum Requirements:
High School Degree or GED required/ Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred

Customer Service in a telephone environment preferred

Strong Communication skills and phone etiquette

Strong problem solving/issues resolution/multitasking skills

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

About US:
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Silver winner – Best in Biz Award 2020

Most Customer-Friendly Company of the Year

Silver winner – Stevie® Award 2020

Healthcare Customer Service Department of the Year

Bronze winner – Stevie® Award 2020

Most Valuable Response by a Customer Service Team

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)