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New Zealand
healthAlliance Looking for Service Desk Analyst at Auckland City, Auckland Full Time
Ko wai mātou | Who are we?
Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care.
healthAlliance is the shared data and digital service for Te Whatu Ora Northern Region. Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey.
Mō tō Mātou Rōpū – About Our Team
We have a vibrant, busy team – and looking for the right team members to come and join us! We are currently
hiring for Service Desk Analysts. Essentially you will be Penrose based with some work from home flexibility. The roles are rostered Monday – Sunday 24 x 7.
hiring for Service Desk Analysts. Essentially you will be Penrose based with some work from home flexibility. The roles are rostered Monday – Sunday 24 x 7.
Te Whiwhinga Mahi | The Opportunity
The Service Desk Analyst will provide efficient and effective service desk support to customers and all other key stakeholders. We are looking for people with the following attributes:
- You will be a customer focused individual and will be vital part of us delivering our services across NZ
- You understand the importance of giving an excellent customer service experience and willing to go the extra mile
- You will work closely with a variety of stakeholders to ensure that client queries are resolved, within agreed timeframe
Ngā Pūkenga me ngā Wheako – Skills & Experience
- Experience working in a IT related customer service / contact centre environment – financial services or health preferred
- Prior Level 1 IT support along with an awareness of the ITIL framework
- Outstanding communication and administrative skills, a warm and approachable manner and tech-savvy
- Given that we have a busy environment it would be great if you consider yourself to be a quick learner with the ability to multi-task, prioritise and manage your time effectively with great attention to detail
- Certifications in Microsoft product support and diploma- level IT education are favorable
What you can expect in return
- Working in health brings its own special kind of reward and we’re passionate about it. Through our people, there’s a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of
- A supportive team environment with depth of expertise to support you
- A flexible and remote enabled working environment
- Acute focus on well-being with dedicated well-being events
Our team celebrates diversity and inclusion, so put your unique perspective forward and let’s see where it takes us! If you’re interested in this role, but feel you may not have the exact experience we’re looking for, please still consider applying as we’re keen to hear from curious, passionate people who are willing to learn!
Me pēhea te tuku tono | How to apply
All applications have to be submitted online. Click on ‘apply’ via the link provided.
A copy of the position description can be provided on request, please email our recruitment team at [email protected]
Please note only candidates who have the right to work in New Zealand will be considered.
Applications Close: Tuesday 6 September 2022
To be considered for employment with us, you may be required to be fully vaccinated including any required boosters as per the COVID-19 Public Health Response (Vaccinations) Order 2021. Evidence of your vaccination status may need to be provided prior to commencing employment.
