Heathrow Hiring for Team Member (Referencing and Vetting Team) at Glasgow Full Time

Our role is fast paced and varied which means no two days are the same. We work together to ensure that we deliver the best candidate experience we can, while maintaining the security standards that are essential for Heathrow Airport.

We are looking for people to join our existing, very diverse, team of colleagues. Good Customer Service skills and attention to detail are very important for the role. Previous experience of vetting is not essentials as full training will be provided.

Whether you are looking for a change in direction, or looking for your first job, we welcome applications from candidates with a broad range of skills who have an interest in the work that we complete.

What do the referencing team do?

• We complete full five-year reference background checking for all new employees joining Heathrow Airport.
• Due to the nature of our business we are required to perform thorough vetting on all new joiners, ensuring that all have the required levels of Security clearances to commence in their new roles.
• We ensure that all Criminal Record Checking, Overseas Criminal Record Checking and Counter Terrorism Checks are completed and are cleared to a required standard for the Security of our Airport.
• The role involves daily interaction with candidates in the offer process with an aim to deliver an exceptional candidate experience.
• The Referencing & Vetting team member has frequent interaction with third party referees and colleagues within the wider business. There is a need to influence in this process and skills here would be beneficial.
• The Referencing & Vetting team member is required to be mindful of future dates and organising work to ensure these dates are met.
• Due to the sensitive nature of the information we handle, attention to detail and sensitivity is required.
• The role is varied and fast paced with frequent telephone and written communication throughout the day.

What skills do we look for?

Full training will be provided however there are some skills which are beneficial for the role:

• Organisation and prioritisation skills
• Customer Service skills – both written and verbal
• Attention to integrity – ensuring shared data is kept up to date for reporting
• Initiative – the ability to work effectively on your own and as part of a wider team towards the collective goal.

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.

The Heathrow Business Support Centre, based in Glasgow, provides essential support in Finance, People, ID Security and Data Management. This integrated team delivers the support frameworks that enable our people, suppliers and partners to make every journey better for our customers.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that we protect the benefits of aviation for the future.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

Working location

Heathrow Business Support Centre supports agile working with a combination of home and office working that will vary based on business need and your individual role. Heathrow Business Support Centre will be your contractual place of work. This means that, when required to attend the office, travel will be at your own expense. As all roles will involve some on-site working each week, we need you to be based in the UK and within a commutable distance to our office.

Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.