Henkel Hiring for Customer Service Supervisor NZ Job at East Tamaki , New Zealand Full Time

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box – take the chance and shape the digital future together with us.

Henkel promotes a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.

YOUR ROLE

• Manage the Customer Service team ensuring compliance to current operational standards and requirements.
• Optimise resources and technology to manage stakeholder expectations, customer orders, negotiations and escalations.
• Develop, implement and enhance customer service procedures to drive organisational performance.
• Drive a strong safety culture and ensure team operate in compliance with SHE regulations
• Develop the team and talent capabilities through monitoring performance against set KPI’s.

YOUR SKILLS

• 5+ years Customer Service experience with 3+ years in a leadership role
• Expertise in SAP and competence with Microsoft Office applications
• Ability to drive performance and develop team capabilities
• Strong customer focus, able to adopt an analytical and problem solving approach
• Excellent verbal and written communication, time management