Herbalife Hiring for Customer Service Specialist Job at Guadalajara Full Time

Transnational Company Global Leader in Marketing and Distribution of Food Supplements requests:

Customer Service Specialist

Description

The GBS Account and Client Management Help Desk Agent will manage a customer-focussed Help Desk that will be offering top-quality front-line support to employees, external and internal customers related to GBS Finance and Human Resources functions. This position will be responsible to handle phone calls as well as manage inquiries received via case management systems.

Responsibilities

• Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets.

• Resolve all day-to-day related issues and inquiries raised by employees, internal and external parties.

• Review queries for all relevant process areas (supplier management, invoice issues, etc.)

• Monitor existing ticket queues, resolve and send resolutions to requestor where possible, escalate tickets and inform users on lead times according to set guidelines.

• Identify potential problems and/ or delays in resolution and notify internal/external customers or employees.

• Escalate cases for exception handling as appropriate / defined.

• Establish, manage and grow relationships with both internal and external customers.

• Provide input to the continuous process improvement team, ensure that all process controls are operational, actively identifying control gaps and recommend possible solutions.

• Deliver input and insights regarding necessary updates of the Knowledge Database.

• Use ServiceNow case management system to manage and close cases received according to the instructions and guidelines received.

Requirements

• Bachelor’s or Associate Degree in Business Administration, Accounting, Human Resources or another business-related field.

• 2+ years of experience in help desk environment.

• Good command of Spanish and English language, both written and verbal is a requisite.

• Experience providing the highest level of customer service to both internal and external customers.

• Experience conducting root cause analysis and determining appropriate solutions.

• Ability to analyze customer needs by requesting, evaluating, and acting on customer feedback.

• Ability to coordinate with other internal departments to provide continuous service to clients.

• Solid user of Microsoft Office applications.

• Experience working with ticket administration tools (ServiceNow) desirable

Abilities and Skills

• Effectively communicates ideas in written and verbal communication.
• Taste for providing customer service.
• Process improvement skills.
• Task & time management skills.

Send CV in PDF format in English to the email address specified in contact information in the name of the position as title, otherwise it will not be taken in consideration.

Job Types: Full-time, Permanent

Salary: $19,000.00 – $23,000.00 per month

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Work Remotely:

• Temporarily due to COVID-19