Heritage Homecare Hiring for Weekend On Call Coordinator – Working from Home Job at Remote , Ireland Full Time

Heritage Homecare is looking to recruit a part-time weekend On Call Coordinator on a weekend on / weekend off basis.

You would need to be fully available from 17:00 hrs on Friday to 09:15 hrs on Monday every second weekend. However, the hours of active work will be significantly less than these, depending on call volumes and the level of issues that arise. The busiest periods are Saturday morning and Sunday morning. You will have the back-up of a Support Manager from the Company at all times should you need support or in order to escalate an issue. Full training in our systems and procedures will be given to the successful candidate, as well as company laptop and mobile phone.

This role can be performed from home and is a great opportunity to earn extra income while performing a worthwhile service supporting the provision of homecare to our clients.

The main functions of the role are:

• Take responsibility for the on-call phone for the entire weekend on duty
• Provide support to our Carers while on duty over the weekend, assisting with access issues, Carers running late, issues with clients and so on.
• Coordinating with the back-up Carer where they are required to come on duty due to Carer sickness or other unplanned absence.
• Dealing with ongoing variations to client schedules that occur over the weekend
• Providing professional customer service to clients or family members who call the On Call phone with issues to be resolved or updates to be passed on.
• Capturing all issues that arise methodically in the On Call log
• Handling difficult or emergency situations calmly and methodically, calling on the Support Manager on occasion when you need help or to escalate an issue.
• Available for a short briefing on Friday afternoon and to give a short debrief on Monday morning to the office team (both can be via Zoom)

The ideal candidate should possess the following:

• Capable of working independently and under periods of pressure
• Ability to multitask and think on your feet
• Proactive, with strong communication, problem solving and decision making skills
• Strong telephone skills
• Attention to detail
• Proficient IT and data entry skills
• Patience, flexibility, understanding and caring
• Ideally have a QQI Level 5 or equivalent Healthcare qualification.

The ideal candidate should have a genuine interest in the homecare industry. A good geographical knowledge of the South County Dublin area would be an advantage.

The remuneration will be €350 per weekend.

Company Profile: Heritage Homecare is an owner-managed Homecare company providing Carers to older people in their own homes. We have offices in Dun Laoghaire and Dundrum and serve the South Dublin area. We provide home care to private customers who require support at home varying from companionship for an hour or two a week, to personal care, specialised Dementia care, and live-in care. We are also a HSE Approved Service Provider

Visit www.heritagehomecare.ie for more information about the Company.

Job Types: Part-time, Permanent

Salary: €350.00 per week

Benefits:

• Work from home

Schedule:

• Weekend availability

Application question(s):

• Are you currently living in Ireland?
• Are you available every second weekend for the entire weekend, Friday 5pm to Monday 9 am?

Work Location: Remote