Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
ID: 2023-50761
UltiPro Location Description: 9965 Westheimer Rd Houston Texas 77042 US
External Company URL: www.hershahotels.com
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Goodwill Industries of South Texas Inc. is an EO employer-M/F/Vets/Disabled and other protected categories.SUMMARY OF...
Apply For This JobJob Description Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides...
Apply For This JobJob DescriptionMaintain a positive company image by providing courteous, friendly, and efficient customer service. Support the Team Leader, Associate Team...
Apply For This JobCrew Member You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc., Dunkin’ Donuts or...
Apply For This JobThe Master Scheduler is responsible for scheduling equipment in a manner that allows all material lead times to be met,...
Apply For This JobWant to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page! Job details...
Apply For This Job