Highland Manor Inn Hiring for Front Desk Associate/Receptionist at Townsend, TN Full Time

Highland Manor Inn job description Front Desk Associate/Receptionist

Need a change? You could actually enjoy your job in an incredible work environment in Townsend, TN. The family operated Highland Manor Inn seeks to hire a Front Desk Associate/ Receptionist. The position can be full and/or part time.

Major Responsibilities:
–Interacting with guests
–Facilitating check-in and check-out procedures and POS operations
–Creating a friendly and welcoming environment for guests
–Offering rooms of various types to a walk-in customer to find a good fit
–Receiving and processing reservations
–Ensuring smooth business operations across all departments

The successful candidate will be personable, friendly, and polite when interacting with others. As a key, frontline member of the hospitality industry, the Front Desk Associate will care about their appearance and present themselves in a tidy, professional manner. This candidate will be excellent at coordinating details, allowing him or her to manage requests from guests and track complex reservations.

The successful candidate will possess excellent customer service skills with an attention to detail. Sometimes guests will come to the Hotel Front Desk Associate with problems. The ability to identify and overcome a problem will be useful in this job.

This candidate will maintain high ethical standards and be able to multitask as necessary to meet customer needs. The availability to work shifts, including evenings, weekends and holidays is required of this position.

The successful candidate will represent the company with integrity and dedication while learning the entire operation if interested in working toward an advanced position in the company.

Job Types: Full-time, Part-time

Pay: $15.00 – $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Highland Manor Inn is aware of the Covid-19 variants and continues to clean and sanitize rooms and pubic areas.

Ability to commute/relocate:

• Townsend, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Communication skills: 1 year (Required)
• Front desk: 1 year (Required)
• Guest services: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)

Work Location: One location