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Your Responsibilities
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for and reporting purposes
Provide feedback on call issues
Upsell if required
BENEFITS:
A limited benefit plan is available to employees through Essential Staff Care. Available plans include:
Medical / Prescription
Dental Coverage
Vision Coverage
Short Term Disability Benefits
Term Life Benefits
Accidental Death & Dismemberment
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