HILTI Hiring for Customer Service Representative Job at Auckland Full Time

What’s the role?

We’re looking for new starters into our highly-performing Inbound Customer Service department.

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships.

Whether you’re an experienced Customer Service professional or a graduate looking to launch your professional career, we look forward to receiving your application.

The role involves working a varied shift pattern between the hours of 7:30am and 5pm.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

In the role of Customer Service Representative, you’ll be tasked with processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner. You will build orders and range sell, using a suggestive selling approach to solve customer problems and meet their needs, and you’ll need to deal with complaints in a timely and effective manner.

In the role you will also support field-based personnel by providing sales leads and accurate messages. You’ll need to be detailed-oriented, ensuring data is always accurate and up to date on the internal system.

What do we offer?

We really value our people and we’ve worked hard to develop a reward package that reflects this. Some of our benefits include:

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• Competitive salary and above-average performance bonus
• Life Insurance & Terminal illness cover
• Private Health Insurance and Employee Assistance Programme
• Paid birthday leave
• Paid leave to work on charitable projects
• Wellness subsidy to support an activity for your physical or mental health
• We’ll offer a hybrid working pattern between the office and home and different ways to work flexibly so please feel free to talk about what flexibility means to you at your interview.

What you need is:

• Excellent customer service skills, gained within a face to face or call-centre environment
• MS Office and Internet proficiency with the ability to adapt easily to new IT systems
• Ability to learn technical product knowledge
• Excellent telephone manner and ability to communicate at all levels

Why should you apply?

Come to a place where you will own your development and career journey. The routes to success here are as diverse as our people.

Throughout your career, you’ll own your own development and find the right way to grow and leverage your strengths. If you’re willing to go the extra mile, the opportunity is yours.

If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.