Hilton Grand Vacations Hiring for Reservations Agent at Orlando, FL Full Time

Reservations Agent – up to $1500 New Hire Bonus Opportunity – paid within first 6 months of employment

HGV now offers Day One Team Member Benefits!!!

***Ideal candidate will live in the Northeast USA with the ability to work remotely and travel to locations as needed

Join us and be part of the team that brings future vacation dreams to life. Activation Agents contact our guests who bought pre-paid vacation packages and assists them in making their travel arrangements. Help our future guests and owners book their travel dates, maximize and upgrade their packages and opt into location and tour experiences that will give them priceless memories for years to come.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being recently named to Newsweek’s list of the most loved workplaces in 2021.

Why do Team Members Like Working for us:

• Competitive base pay plus monthly performance incentives
• HGV now offers Day One Team Member Benefits!
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• 10 paid holidays per year plus 2 paid floating holidays
• Paid Sick Days
• Sundays Off, Only Limited Saturdays
• Potential Work from Home (Remote) opportunity based on 6 months of proven performance
• Employee stock purchase program
• Tuition reimbursement program
• Numerous learning and advancement opportunities
• Business Casual attire

Schedule Details:

Our Activations Agents will work one of 2 assigned shifts. Shift assignments are 9:00 am – 5:00 pm and 1:30pm – 9:30pm Monday – Friday. Saturdays and Holidays are based on business needs. Sundays Off. Paid training is provided for 4 weeks and is from 9:00 am – 4:00 pm Monday through Friday. Potential Work from Home opportunities may be available after approximately six months and based on performance results.

Additional Responsibilities Include:

• Provide engaging customer service in an outbound Call Center environment
• Call our pre-paid vacation package buyers to assist them with booking travel dates, verifying package details, answering questions and providing any follow up as needed
• Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guests and future owners in their travel planning decisions
• Transact payment and fees associated with the original package or any purchase upgrades when applicable
• Keep accurate log of reservation details on an Excel spreadsheet for production purposes

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:

• High School Graduate/GED
• Strong sense of customer service with enthusiastic, energetic and professional behavior
• Previous Sales experience or demonstrated comfort operating in Sales environments with performance metrics
• Dedication for providing positive experiences for our customers and with co-workers
• Detail-oriented, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
• Excellent verbal skills with computer literacy in Microsoft Office (Outlook, Word, Excel) and ability to use multiple computer systems while talking
• Able to excel in a fast pace and active environment
• Confidential and respectful of the privacy and security of confidential information about our guests and company

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare/hospitality background preferred
• Prior experience in a phone Inbound or Outbound Call Center Environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation