HIND Management Looking for Central Reservations Agent – Sudima Hotels at Auckland Central, Auckland, New Zealand Full Time

We are looking for a Reservations Agent with great attention to details to join our fun friendly Central Reservations team in Auckland City. This role will be responsible for managing and loading reservations from various markets (F.I.T, Wholesale and Corporate segments) for our Sudima Hotels Branded properties, taking incoming calls, answering queries and inputting reservations into the online system, all whilst ensuring accurate information is entered our customers feel valued.

Who We Are / Ko Wai Mātou

Our parent company Hind Management, builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility. Through Kaitiakitanga and sustainable travel, we care for and protect Aotearoa’s unique environment for generations to come.

We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management’s belief in empathy, understanding and accommodating differences.

We work together, we are connected on so many levels. family, business, community, local, and global. From the simplest of goals – putting a smile on our guests’ faces – to dealing with challenges on a global scale, we can only achieve it if we work together.

About you | Ko wai koe

Requirements

Preferred Skills, Qualifications & Experiences

• minimum 1 year of front desk or reservations experience in a hotel or travel agency is required, on job training will be provided
• minimum 1 year of Customer Service experience is essential
• Experience with online reservation software, office 365, volume email & telephone management highly regarded
• Excellent accuracy, verbal and written communication skills to a professional standard
• Basic numerical ability & Computer literacy
• Study towards Hospitality/Business Management or similar to Level 4 or above is advantageous

Person Specification

• Team player with a high standard of integrity and ethics
• Takes pride in work and has exceptional attention to detail
• Ability to multitask and prioritize, work to deadlines, and remain composed under pressure
• Confident, highly motivated, and determined

Benefits

He kura te tangata – We are all valued

It’s an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Hind Management Group.

Various Health Benefits – Life Cover, Digital Will subscription & access to Best Doctors after the probation period

Starting salary from NZD $56,500 to $57,000 per annum

Excellent reward & recognition programs

Long service and anniversary perks

Staff and Friends and Family Hotel rates within our Hotel, Restaurant & Spa network

Paid training provided and individual Employee Development Plan

Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga it ensures a sense of family and belonging for our people and recognizes manaakitanga as the starting place for hospitality, and welcoming manuhiri (guests). We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 399 2508 or email our Talent Acquisition team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am – 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.