Hind Management Looking for Food and Beverage Duty Manager at Queenstown, Otago, New Zealand Full Time

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

About The Role – Te Mahi

We are seeking individuals who are passionate about hospitality and have extensive experience in supervising in restaurants. In this role, you will be responsible for managing an efficient and exceptional service experience for our guests. The ideal candidate should have strong leadership skills and the ability to lead by example.

We offer a variety of shifts including breakfast, lunch, and dinner. Weekend availability is required.

This is a full-time permanent position (minimum 30 hours per week) based at Sudima Queenstown Five Mile.

Responsibilities | Ngā haepapa

The Food & Beverage Duty Manager is responsible for the management of the day to day operations of the food and beverage department in the hotel. The responsibilities of this role are to:

• Manage the Food and Beverage department operations while on shift
• Drive revenue to achieve and exceed budgeted revenue
• Account for stock utilised in the operation and order all stock through company purchasing system as required
• Prepare daily banking and cash flow reports
• Conduct daily Duty Manager reports for the Hotel Manager
• Conduct and/or supervise cash handling and banking procedures
• Controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards
• Continuously work to improve the efficiency of the restaurant by optimism productivity with the lowest possible cost.
• Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
• Ensure that all colleagues understand and uphold the hotel’s code of responsible service of alcohol
• Ensure compliance of Health and Safety regulations including the timely recording and investigation of any accidents, injuries, or near misses
• Communicate effectively with subordinates and managers
• Recruit, train and manage the restaurant team
• Handle and resolve guest complaints efficiently
• Collaborate with the Food and Beverage Manager on menu creation, planning, design and delivery
• Conduct effective shift briefings to ensure all staff are aware of VIPs, special occasions, daily specials, and upselling opportunities

Requirements

A commitment to being a reliable member of the team

Be able to work 5.00am to 10.00pm with a roster that covers seven days a week including weekends and holidays.

A NZ Diploma, or 3 years experience in a relevant role in the Hospitality and Tourism sector may substitute for the qualification.

Ability to work unsupervised, on your own and as part of a team

You will have:

• A valid General Manager License (GM License) and a LCQ qualification
• Work as part of a team to deliver exceptional service and dining experiences
• Ability to remain calm and composed under pressure, willing to go the extra mile to ensure guests have a memorable experience
• Outstanding communication and customer service skills with strong attention to detail
• Desire to learn and grow within the hospitality industry
• Prior experience in bartending and barista skills
• Flexibility to work outside normal hours as required (including early morning shifts, late finishes, weekends, and public holidays)
• Availability to work on a rotating roster

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am – 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

Our Values

E manawanui ana tātou | We care

Ka mahi tahi tātou | We work together

Ka whai tātou i te tika | We do the right thing