Hinduja Global Solutions Hiring For Tech Support – Remote at Humboldt, SK Full Time

Work@Home – English Customer Service Representative

As an HGS Technical Support Associate, you are responsible to leverage HGSprovided training to provide frontline customer service that resolves inboundcustomer inquiries or issues. As the first point of contact, you provideanswers to customers’ queries by providing accurate information and offeringalternative solutions to ensure customer satisfaction and positive brandperception.

Atypical day would include:

• Managing incoming calls that arereceived from our clients’ customers by following an established call processflow, asking the right questions to determine the nature of query
• Responding quickly and courteously totechnical and non-technical inbound calls
• Use available tools to diagnose,investigate and resolve internet network, hardware and software issues over thephone
• Creating tickets, scheduleappointments with field technicians and follow up to ensure resolution ofcustomer issue
• Promoting and educating customers onoffers and promotions, new products in the market, and the value of the serviceprovided by the client
• Aiming for first call resolution andanswer customer’s queries by walking them through our clients’ system –explaining the process to the customer and providing turn-around time
• Initiate investigations and createrequests, if customer’s queries cannot be addressed on the call, and determineits level of priority
• Ensure that confidential informationis not requested or disclosed without the customer’s consent and maintain theprivacy of customer and client information

Thisis the right job for you if you can:

• Follow the provided training and call flow to create an exceptionalcustomer experience
• Enjoy working with, and helping others
• Communicate with a helpful and upbeat demeanor
• Multi-task i.e. work seamlessly with dual screens and multipleapplications while helping customers with their inquiries
• Upsell products and services
• Attend to your scheduled shifts and demonstrate reliability
• Enjoy being rewarded for your performance and a job well done

What’sin it for you?

• $15.00 – $16.00 per hour after training (wages may vary by province)
• Paid training in a state-of-the-art interactive virtual trainingenvironment
• A comprehensive medical, dental vision benefits package that includes ahealth spending account
• An excellent support team dedicated to helping you succeed with virtualhuddles and mentoring sessions

Requirements:

• At least 18 years of age or older
• Strong English communication skills, oral and written, along withflexibility to work various shifts within our hours of operations – 7:00am to12:00am EST Monday to Sunday
• Possess good working knowledge with computers and computer applications
• Possess good attention to detail, adaptable and dependable
• Possess individual integrity, enjoy cooperation and achievement and haveconcern for others
• Ability to work independently in a virtual environment where you workremotely with coworkers and supervisors from the comfort of your home

HomeOffice Requirements:

• HGS provides a computer, dualmonitors, and a headset for this position. We also provide a webcam that isrequired to be used for training and team meetings.
• You must have a secure, quiet, distraction-free work environment withoutany conflicting responsibilities during your scheduled work time. (Conflictingresponsibilities may include caring for a family member/pet)
• Your home office must have a DSL, Fiber, or Cable modem that can behardwired, via an Ethernet cable, into the computer we send you. (Wificonnections are not compatible with our devices – Dial-up, Wireless, MobileHotspot, or Satellite internet service cannot be used)

InternetBandwidth Requirements:

• Minimum download speed 10 Mbps
• Minimum upload speed 5 Mbps

***Application Alert *** Although acomputer is provided by HGS (if you are hired) you will need a home desktop orlaptop computer to complete the assessments and internet speed tests during theapplication process. This is a requirement to be considered for this position.

Ourvirtual doors are open so that we can interview you virtually! Please apply HERE to be considered for this role.

Please note: This position doesNOT qualify for the Atlantic Immigration Pilot Program or the ProvincialNominee Program due to the Work from Home location.

“HGS Canada is committed toproviding accommodations for people with disabilities. If you requireaccommodation, we will work with you to meet your needs through the recruitmentprocess