Hines Hiring For Assistant General Manager – Aparto at Dublin, County Dublin Full Time

Aparto is an award-winning accommodation and student experience provider based across the UK, Ireland, Italy and Spain. We want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities:
Role Profile

Based in one of our Dublin accommodations, the Assistant Manager is a critical role for the success of our residences. You’ll manage the facilities team to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules. You will assist in organising the Preventative maintenance schedule is adhered to and report any defects to the General Manager. As Assistant Manager you would be expected to step into the General Managers shoes when they are on annual leave, attending meetings or reporting on sales, finance or debt. It would be expected that you could also complete general administrative tasks and operate the desk when the Sales Administrator requires assistance. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will also work closely with other Assistant Managers and teams across the portfolio. Responsibilities include, but are not limited to:

To take responsibility for the day to day running of the building, that it is clean and safe

To provide effective leadership to ensure key objectives are met

You will be responsible to coordinate the facilities team

Responsible to ensure all invoices are processed in good time with effective codes and within approved budget

To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas and report to the General Manager

Understand and assist in reporting on finance issues

Ensuring maintenance is delivered in line with defined timeframes

You will assist with Debt Management and interact with students in a respectful manner

Responsible for the rota, work scheduling of the facilities team

To assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes

Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks

Capable to ensure all work is carried out within company guidelines and policies

Resolving any student complaint

Ensure correct training is carried out or highlighted to General Manager where necessary

Maintaining overall building appearance and condition

Overall responsibility for summer clean and maintenance programme delivery

Travelling to other aparto buildings to complete audits

Ensuring a warm, welcoming environment to students, parents and visitors to the site

Assist in ensuring your site is a safe environment in which to live and work

Be able to review reports on Debt, Income and general occupancy

Qualifications:
Person Specifications

Experience in delivering excellent customer service

A good working understanding of tenancy management and housing legislation

A good handle on sales and marketing with a proven track record of results

Ability to write reports and present performance indicators

Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)

Able to communicate effectively with people at all levels

Problem solving skills with ability to use own initiative

Relevant student accommodation, leisure, hospitality or building management experience preferable

Experience of offering pastoral care and spotting the issues that affect students

Knowledge of the issues surrounding students

Ability to handle sensitive issues

Influencing skills and a professional outlook on challenging issues

Outgoing and enthusiastic

A desire to learn and to continually develop

Willing to attend relevant training days/sessions

Eager to seek feedback and review ways to do things better

Able to work on own initiative

Closing:
Summary Statement

You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.