Hiregy Hiring for Customer Service Representative ($15-17/hour) – Remote/FL at Tampa, FL Full Time

Assume positive intent is the motto at this company. Work in a safe, positive, learning environment with room to grow and approved over-time opportunities! Excellent benefits including 401k with match, and free telehealth services.

Job ID: 16447 – Customer Care Representative – Loyalty Team

Location: Fully remote – Must be local to Florida

Pay: $17.00/hour

Hours: Shifts vary, must be open to working (1) weekend day
Must be open to working weekends, shifts will be assigned with offers

Type: Contract to Hire

Start date: FRI, 6/17/2022

Equipment pickup: (For local candidates) WED, 6/15 @ 9:30 AM
Equipment setup: (For remote candidates) THUR, 6/16 @ Time TBD

Training schedule: Cannot miss training
6/20-7/1 Training schedule 9-5:30
7/5-8/12 Regular schedule
8/15-9/2 Training schedule 9-5:30
9/6-9/30 Regular schedule
10/5 Training schedule 9-5:30

Job duties:

• Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
• Approach each day with a positive, professional, customer-centric, and team-oriented attitude
• Communicate in a clear, concise, and helpful manner both verbally and in writing
• Take ownership of customer inquiries while working toward a resolution
• De-escalate as necessary through effective communication and problem-solving skills
• Efficiently use all internal systems and resources
• Work independently without the heavy need to rely upon your team or supervisor
• Escalate any issues or concerns that are unable to be resolved through normal efforts
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Job ID: 16655 – Outreach Consultant (Medical Records Retrieval)

Location: Remote, must be local to FL

Pay: $15

Hours: M-F, 8:30 AM – 5:00 PM EST

Training hours: M-F, 8:30 AM – 5:00 PM for (3) weeks
The first week will be training followed by two weeks of nesting during those same hours

Type: Contract (long term, no end date)

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: bit.ly/3BLi7RW

Hiregy Associate perks: Enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories: https://bit.ly/38aBuGw

Job duties:

• Responsible for contacting and scheduling provider offices using various retrieval methods including mail, fax, electronic, and field as well as recording detailed documentation of all outreaches
• Scheduling and coordinating with field retrieval technicians to ensure medical record appointments are completed as efficiently as possible
• Communicate effectively with onshore and offshore team members
• Provide support and education to provider offices to ensure efficient retrieval of medical records
• Maintain a high call productivity volume to ensure project deadlines are

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• call center: 2 years (Required)

Work Location: One location