Hirepool Hiring for Customer Service Representative Job at Hamilton Full Time

As the first point of contact for our customers in the tool hiring business, the focus of the Customer Service Rep is to deliver exceptional customer service, determine customers’ needs and help find the best solution by working collaboratively with our National branch network. There is a lot to learn and one day is never the same.

About the role

Respond to customer needs via telephone, emails and other channels whilst providing exceptional customer service
Provide customers with product and service information including essential information for all hires specifically safety information
Source equipment to meet customer needs via our branch network
Complete administrative duties such as creating, updating and finalising hire schedules
Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
Professionally handle customer enquiries in our hard working culture
Liaise with multiple departments and stakeholders to effectively ensure customer’s requirements are met.
Assist with customer specific reports and portal maintenance

About you

Have high attention to detail
Have excellent written and verbal communication skills
Be MS Office proficient
Have an ability to prioritise and multi task
Have a flexible approach to work and an ability to adapt to change
Have a genuine desire to be part of a high performing team environment and help people
Have an ability to problem solve and have customer negotiation skills
Prior mechanical & trade experienced or an interested to learn

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Remotely:

• Temporarily due to COVID-19