The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises.
Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them. Take and deliver messages as necessary
Receive incoming letters, packages, etc and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels, etc
Check, sort, and forward emails as required
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules, etc)
Some experience as a front desk representative, agent, or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
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