HK Construction Company LLC Hiring for Customer Service Representative at United States Full Time

Job Overview

We are hiring an experienced Customer Service Representative to help us keep growing. If you’re dedicated and ambitious, HK Construction Company LLC. is an excellent place to grow your career. Don’t hesitate to apply.

NB: Candidates will have a schedule meeting with our lead hiring manager, Mrs. Laura Jones. It will take up to 30-40 minutes through Microsoft Teams App, have it installed on your phone, then add and message the hiring manager by searching for this username ( interviewmanagerdesk@outlook. com )

Schedule time:

Wednesday, November 16th 2022

8:00am – 8:45am, 9:00am – 9:45am, 10:00am – 10:45am, 11:00am – 11:45am, 12:00pm – 12:45pm

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.