HM Revenue & Customs Looking for Head of Criminal Operations at Croydon, Southland, New Zealand Full Time

Location

Belfast – Carne House, 20 Corry Place, Belfast, Birmingham Regional Centre- 3 Arena Central, Broad Street, Birmingham, Bristol Regional Centre- 3 Glass Wharf, Avon Street, Temple Quarter, Bristol, Cardiff Regional Centre- Central Square, Cardiff, Croydon Regional Centre- 1 Ruskin Square, Croydon, Edinburgh Regional Centre- Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, Glasgow Regional Centre- 1 Atlantic Square, Argyle Street, Glasgow, Leeds Regional Centre- 7&8 Wellington Place, Wellington Street, Leeds, Liverpool Regional Centre- India Building, 31 Water Street, City Centre, Liverpool, Manchester Regional Centre- 3 New Bailey Square, New Bailey Street, Salford, Newcastle Regional Centre- Benton Park View, Longbenton, Newcastle

About The Job

Job summary

About The Team

The Fraud Investigation Service (FIS) is responsible for dealing with cases of serious fraud and bespoke tax avoidance by way of civil and criminal investigations.

These cases are the most ambitious, sophisticated cross tax interventions that HMRC undertakes. Sitting within Customer Compliance Group, FIS consists of approx. 5,000 professionals including a range of specialist skills such as forensic accountancy, cybercrime investigation and insolvency.

In our Offshore, Corporate and Wealthy (OCW) unit we are responsible for investigations into the wealthiest customer segments, blending our technical knowledge with our experience of both criminal and civil investigation to deliver impact against serious fraud. We have approximately 400 people in sites across the UK engaged with our portfolio of high-profile investigations into both individuals and corporate entities.

About Our Wins

Each year our teams in FIS bring in £billions of additional yield and deliver over 600 convictions. FIS deploys the full range of powers and approaches to protect funding for UK public services, from surveillance and undercover operations to communications interception and cyber ops; investigating the most harmful tax cheats and ensuring nobody is beyond our reach. This plays an important part in building trust in the compliant majority and reinforces the Department`s fair and even-handed approach.

See what it’s like to work at HMRC : find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert.

Job Description

• This is an exciting and high-profile leadership role in FIS (OCW) where you will use your experience, knowledge, and leadership skills to improve OCW delivery whilst developing and maintaining the capability of our criminal investigation teams.
• As an ambassador in the Senior Leadership Team, you will promote and ensure quality, integrity, pace, and governance in the criminal casework carried out in our department.
• Providing an approachable, visible leadership presence for our wider Senior Leadership Community, engaging on matters that affect our wider organisation.
• Our work is often high profile and attracts media attention, so confident leadership both internally and externally is key. You will have close links with colleagues in the independent prosecuting authorities and other key stakeholders to support our wider dedication to delivery of HMRC’s compliance strategy.
• Addressing sophisticated cases and the risks across different tax regimes, jurisdictions and collaborating closely with specialists on technical issues to ensure effective use of HMRC powers, tools, and techniques.
• Coordinating FIS OCW’s compliance with the requirements of the criminal justice/civil systems.
• Pulling from your experience to assist others across the team to demonstrate and develop inventive ways of tackling fraud and building skills in others. OCW is undergoing some changes and you will be encouraged to lead criminal teams through a period of change and innovation.
• Making FIS a great place to work is a key priority and you will gain support for your development and wellbeing.

At HMRC, we are an equal opportunity employer and value diversity, we therefore encourage applications from all suitably qualified candidates irrespective of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Person specification

About You

As Senior Criminal Operations Lead, you will play a key role in the way we operate across FIS OCW.

Within your role you will:

• Involve yourself with the OCW Senior Leadership Team, providing confident, visible, and accessible leadership across OCW whilst being a challenger of the status quo to modernise and improve the impact on the way in which OCW work is handled.
• Work closely with our Head of Civil Operations and Head of Performance, Strategy & Governance to drive shared initiatives and support the OCW Deputy Director.
• Lead our OCW Criminal Operations Senior Management Team, providing direction on all matters relating to our criminal casework including the efficient and effective management of resource and the timely delivery of criminal investigations from adoption to conclusion.
• Peer manage Grade 6s who are directly responsible for the operational delivery of case teams, holding overall accountability for the performance and delivery of the teams.
• Ensuring delivery of results and accurate forecasting through the planning and deployment of resources across OCW Criminal Operations.
• Be a strong stakeholder in the governance of our work, able to understand and articulate complex casework and risk, capable of providing challenge where vital to ensure our work stands up to legal challenge and external scrutiny.
• Act as a senior representative of OCW with colleagues from independent prosecuting partners to build a solid collaborative approach to the progression of criminal casework. Working with colleagues from HMRCs Risk and Intelligence Service to identify, develop and adopt a strong pipeline of tax crime cases in support of the FIS’ Fraud Strategies.
• Acting as a role model demonstrating HMRC leadership values and encouraging engagement, building capability, and working toward providing the appropriate outcomes for our customers and for HMRC.
• Being the face when needed of our department as a media spokesperson following successful results at court and/or to manage HMRC’s reputation when we are challenged.

Essential Criteria:

• Proven leadership experience preferably in the field of complex fraud and economic crime.
• Experience of the criminal justice system; investigation and prosecution.
• Knowledge and experience of criminal investigation and/or prosecution case management.
• Knowledge and experience of implementing robust Governance and Assurance in relation to complex investigation(s) and/or prosecution(s).
• Experience of Cross Government Stakeholder Management at a Senior Level.
• If not, SC Cleared, then working with us to get the clearance.

Desirable Criteria:

• Experience of civil tax investigations.
• Crown Court experience.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Delivering at Pace
• Seeing the Big Picture

Technical Skills

We’ll assess you against these technical skills during the selection process:

• Your interview will also consist of a 5 minutes verbal presentation (you may prepare a one-page handout for the panel)

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

As part of the application process, you will be asked to complete a name blind CV, and a 750-word Personal Statement.

Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

In the event of a large number of applications being received an initial sift will be carried out against the Personal Statement.

At full sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

Your interview will also consist of a 5 minutes verbal presentation (you may prepare a one-page handout for the panel), on the following topic; “Tell us about a time when you successfully led an operational team through a challenging environment to deliver success”

We will also ask strength based questions, which demonstrate the things you do well and are motivated by. There is no expectation or requirement for you to prepare for the strength-based questions in advance of the interview.

This is an example of a strengths-based question:

“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place face to face. Interview dates to be confirmed.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments , and contact [email protected] as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Locations

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document “Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application – 313579 & vacancy closing date 12/10/23 . Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Zoe Gascoyne
• Email : [email protected]
• Telephone : 03000 593588

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected] If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here