HN Homes Limited Partnership Hiring for Customer Care Coordinator Job at Ottawa Full Time

Customer Care Coordinator – Job Description

Job Title: Customer Care Coordinator

Reports To: Customer Care Manager

Location: Head Office

Status: Full-Time, Permanent

Purpose

Manage the homeowner experience after occupancy through the two-year warranty period to ensure Tarion Guidelines and expectations are met and exceeded

Core Competencies

• Intermediate to senior level industry related low-rise residential experience
• Attention to Detail and Quality Control
• Scheduling and Time Management

Key Responsibilities

• Receive, and process all reported deficiencies and 30 Day, 1 Year & 2 Year Tarion forms.
• Schedule appointments with homeowners to assess deficiency lists.
• Utilize Newstar Enterprise software program to create and distribute Warrant Work Orders and schedule contractors and service technicians.
• Follow up and ensure timely and satisfactory resolution of all issues within Tarion guidelines.
• Monitor and respond to incoming emails and phone calls in a timely manner.
• Maintain effective records management system to support the above services and responsibilities.
• Create and analyze various deficiency reports on a regular basis with follow up as required.
• Seek guidance and discuss resolution of items with management, other internal resources and industry professionals as needed.
• Other Customer Care related activities.

Requirements

• Intermediate to Senior level industry related (low-rise residential) experience. (Minimum 5 years)
• Education – minimum high school or equivalent in experience
• Knowledge of TARION warranty program (i.e.., procedures, key dates)
• Knowledge of Microsoft Office 365 (Outlook, Excel, Word & SharePoint)
• Knowledge of Newstar Enterprises will be considered an asset
• Excellent oral and written communication skills
• Strong administrative and organizational skills with an above average ability to plan and prioritize the workload with minimum supervision and work independently
• Ability to maintain confidentiality with a professional business manner
• Strong interpersonal skills with the ability to function and thrive in a team-oriented environment collaborating effectively with others
• Personable, professional, proactive, and detail-oriented

Working Conditions

• The physical demands will be sitting and typing for extended periods of time.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 5 years (required)
• New Home Warranty: 2 years (required)

Work Location: One location