Hnry Looking for Information Technology Operations Lead at Wellington, New Zealand Full Time NEW

Permanent, full-time.

Wellington, on-site.

Up to $130,000 per annum.

We’re looking for a motivated and energetic IT Operations Manager to join our growing team. You’ll play a key role in ensuring the smooth running of our systems – balancing day-to-day operations with leading the evolution of our systems as we evolve as a business, and maintaining reliability and security.

🚀 Responsibilities

• Keeping our day-to-day IT operations running well, supporting your colleagues alongside our third-party IT partner.
• Planning, leading and championing change and continuous improvement across the organisation, ensuring our systems grow and evolve as we do, whilst maintaining security and reliability.
• Engaging with key stakeholders and other members of the organisation, analysing business needs to develop, evolve and support solutions.
• Leading and mentoring our small internal IT Operations team, providing people management and leadership while fostering a culture of security awareness and operational excellence.
• Managing relationships with key technology partners and vendors, ensuring functionality and service levels meet our business needs and negotiating contracts that provide value for money.
• Working with our CISO to maintain, monitor and evolve our information security management system using a risk-based approach, including policies, procedures, and controls that mitigate our risks and meet industry standards and regulatory requirements.
• Providing strategic input to the leadership team on technology decisions, emerging challenges, and opportunities for improvement.

💪 You will

• Have 5+ years experience working in IT, with experience in a leadership role
• Have strong experience in information security
• Experience working in regulated environments, or to security standards such as ISO27001, SOC2 etc
• Be a self-motivated team-player, driven to achieve, and excited by challenges
• Be flexible and open to change, with a strong desire to achieve the best within a constantly evolving environment
• Approach challenges with a curious mindset and empathy for the team, always considering the impact of changes
• Actively monitor systems, identify problems and propose solutions
• Have excellent communication and collaboration skills – we work together and succeed as a team

Bonus points for the following:

• Experience creating and maintaining systems within rapidly scaling environments and fast-paced teams
• Experience being self-employed (freelancing, contracting etc) in any industry/profession

🫵 How we work

• We are a fast-moving, highly collaborative, motivated and dynamic company, that is growing and evolving quickly
• Our key IT tools include Google Workspace, Jumpcloud and 1Password, and we use both Windows and Mac devices.
• We have offices and team members in New Zealand, Australia and the UK.
• We take a data-driven approach to everything we do, making decisions based on user behaviour – constantly tweaking and optimising to improve.
• We work in an agile way, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets.
• We encourage experimentation – whether that’s experimenting with new tools or techniques, or experimenting with new technologies
• We invest in our people, and provide opportunities for career growth and progression
• We work hard and we finish on time, no crazy hours.

🎤 Interview process:

• Phone screening
• 1st round – 30 minutes
• Technical Interview – 1 hour
• 3rd interview – 30 minutes

Salary: $115,000 – $130,000 per annum

Wellington, on-site

✨ At Hnry, we operate a policy of pay parity across our organisation to ensure that all Hnry staff are fairly and equally compensated based on their contributions and experience. The salary for this role will be determined based on the applicant’s experience✨