Holiday Inn Express & Suites Hiring for Hotel Front Desk Agent Job at Floresville, TX Full Time

The Holiday Inn Express Floresville is Hiring!

The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience:

· College course work in related field helpful.

· Experience in a hotel or a related field preferred.

· High School Diploma or equivalent required.

· Computer experience preferred.

Physical Requirements:

· Flexible and long hours sometimes required.

· Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.

Mental Requirements:

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must be able to work well in stressful, high pressure situations.

· Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.

· Must be able to work and understand financial information and data, and basic arithmetic functions.

· Must maintain composure and objectivity while under pressure.

Essential:

· Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.

· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

· Maintain regular attendance in compliance with QPM Hotels standards, as required by scheduling, which will vary according to the needs of the hotel.

· Give a warm and sincere greeting. Use the guests name at every opportunity. Give the guest a fond farewell/warm goodbye. Thanks them and invite them back.

· Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures.

· Ability to compute basic math calculations including addition, subtraction, multiplying, and dividing.

· Handle guest registration, room assignments, and room blocking which including accommodating special requests whenever possible.

· Possess working knowledge of reservations procedures. Know cancellation and walk procedures.

· Always answer the telephone within 3 rings with a smile and answer questions accordingly or transfer the call as needed.

· Responsible for issued cash bank. Count bank at the beginning and end of the shift. Report all cash over/short to management. Make cash drops in accordance with proper cash handling procedures. Comply with hotel and department accounting procedures including hotel credit and check cashing procedures. Ensure all credit cards and cash funds are balanced throughout each shift.

· Handle guest mail and messages per QPM Hotel policy.

· Offer and properly handle requests for wake-up calls and “do not disturb” requests.

· Effectively operate the hotel computer system or property management system.

· Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (areas of interest).

· Monitor room availability, selling strategies, discounts, and Loyalty/Rewards program benefits.

· Keep desk area clean. Understand that it is everyone’s responsibility to keep the hotel clean and in immaculate condition.

· Forward Lost and Found inquiries to Management and ensure these items are followed up on.

· Ensure security and confidentiality of all guest and hotel information and material.

· Notify Management/Maintenance of maintenance issues. Complete work orders as needed.

· Ensure communication/pass on information is done as you arrive for your shift and as you leave your shift.

· Ensure guest complaints/issues are being effectively communicated and resolved by the proper team member.

· Know how to troubleshoot simple maintenance issues.

· Maintain par level of guest and associate items and have them easily accessible.

· Assist guests with safe deposit boxes.

· Attend meetings/training as required by management.

· Perform other duties as required by management.

Acknowledgements:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business and a hospitable service atmosphere must be maintained at all times.

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location