Holy Cross Hospital Hiring for Scheduler at Fort Lauderdale, FL Full Time

Shift:
Description:
Demonstrates proficiency in both patient and resource scheduling.

• Performs all aspects of patient scheduling including patient preps, sequencing of tests and special requirements. * Exhibits strong medical terminology skills.
• Provides patient and physician office staff with pertinent scheduling information reqarding directions, preps, procedures or test requirements.
• Provides accurate daily schedules on a timely basis. Prepares patient packets for the next day. * Obtains accurate pre-registration information, demographic and insurance authorizations prior to patient’s arrival.
• Creates an environment where persons feel welcome, respected and included. Is courteous and positive.
• Willingly assists patients/visitors/Associates as needed. Makes self accessible to internal as well as external customers.
• Maintains composure even when faced with hostility from others and/or stressful situations. Exercises restraint to prevent emotions from interfering. * Adheres to dress code. Appearance is always neat and clean. Wears identification badge according to hospital policy.
• Assumes personal responsibility for maintaining a clean and safe work environment.
• Takes the initiative to resolve customer service issues. Is proactive versus reactive.
• Listens attentively to our customers and implements effective service recovery.

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.