Home and Community Care Support Services South East Looking for CHRIS Application Support at Smiths Falls, ON Full Time

Company Bio

Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or “LHINs”) at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.

The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smith Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary

This position performs a variety of technical training and support for the clinical systems used by Home and Community Care Support Services South East, including but not limited to Client Health and Related Information System (CHRIS), Assessment Software (AcuteNet/interRAI) and the Health Partner Gateway (HPG).

Application Support / Service Desk

• Receives and prioritizes requests from Staff, Managers and Service Providers for support and troubleshooting CHRIS application issues, CHRIS Business Processes, HPG Transmissions, and various CHRIS related logs/reports;
• Maintains local (TrackIT!) and provincial (Care Support/Remedy) ticketing / work order systems, related to application support requests;
• Provides input and recommendations on the resolution of CHRIS and related process issues;
• Escalates unresolved issues to Management and/or Ontario Health Shared Services (OHSS) as applicable;
• Ongoing review and maintenance of CHRIS features and functionality (existing and new), and executing functions as required;
• As directed by Manager and/or Privacy Officer, maintains client information in the CHRIS application by performing functions identified in the Health Records and Health Records Administration roles including but not limited to: deleting client record, deleting referral record, and deleting service record

Training & Education

• Develops, maintains, and delivers training and education related to the use of CHRIS and associated CHRIS Business Processes to staff/users
• Identifies and escalates known inconsistencies related CHRIS training and education;
• Prepares and distributes CHRIS training materials, instructions and manuals, when required;

Business Process

• Participates in discussions/recommendations around incorporation of CHRIS and assessment software new and updated release functionality;
• Collaborates with other teams/units/stakeholders, related to the utilization of CHRIS and related functionality;
• Prepares reports and investigates data as required;
• Identifies and escalates known inconsistencies in business processes related to CHRIS;
• Assists with recommending and implementing changes to new or existing procedures to ensure the effective and efficient use of CHRIS;
• Maintains currency of CHRIS Business Process Manual and all related reference material, as directed;
• Participates in orientation of new staff;
• Attends and participates in meetings as required;
• Performs other duties as required

Minimum Qualifications & Position Requirements

• Post-secondary education in a related field, with a minimum of three (3) years of related experience, preferably in a healthcare environment
• Excellent computer skills – including Windows, Adobe, Microsoft Office Suite (Word, Excel, Outlook, Power Point, and Infopath)
• Experience with Camtasia Software is considered an asset
• Experience with technical training and education of adult learners; Certification in adult education is considered an asset;
• Experience in developing training and reference materials considered an asset

Competencies

• Demonstrated written and oral communications proficiency is essential;
• Demonstrated attention to detail and team collaboration
• Demonstrates commitment to providing service excellence and a positive experience for users;
• Demonstrated commitment to process improvement and compliance;
• Excellent knowledge of the CHRIS Application, CHRIS Business Processes, Reference Materials, and Organizational Policies and Procedures ;
• Knowledge of both Corporate and Patient Services Portfolios within HCCSS South East and how the CHRIS application is utilized and supports all areas of practice and process;
• Ability to contribute to discussions around proposed CHRIS enhancements and to understand the potential impact and changes required for Home and Community Care Support Services South East process and practice;
• Some knowledge of the OHSS Ticketing/Request process (Care Support / Remedy);
• Reliability regarding confidentiality of medical and other restricted information;
• Proficiency in problem-solving and an aptitude for handling all types of inquiries in a calm and helpful manner;
• Excellent organizational skills;
• Ability to meet deadlines, set priorities, and multi-task;
• Ability to work effectively independently, and as a member of a team.

Closing Statement

The Home and Community Care Support Services South East invites applications from all qualified individuals. We thank all applicants for their interest; however only those selected for an interview will be contacted. The Home and Community Care Support Services South East provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. Accommodation will be provided in accordance with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act . The Home and Community Care Support Services South East is an equal opportunity employer. La version française de cette annonce est disponsible sur demande.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources, prior to start date. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.