HonorHealth Hiring for COMMUNITY RESOURCE SPECIALIST I | NOAH | DREAMY DRAW at PHOENIX, Arizona Full Time

Overview Neighborhood Outreach Access to Health (NOAH), a partner of HonorHealth, is looking for talented healthcare team members to step into our culturally diverse health centers! NOAH is a federally qualified healthcare center (section 330 grantee) that provides affordable, high-quality outpatient healthcare services to Maricopa County. Our integrated model of care places patients’ needs at the center of attention as we deliver comprehensive health services including medical, dental, psychiatry, counseling, nutrition, prenatal care, preventive health, eligibility assistance and health education programs. With 9 healthcare centers throughout Maricopa County, we are a premier source for high quality healthcare. HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve. As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members while we work to achieve our mission, “to improve the health and well-being of those we serve.” Therefore, HonorHealth is requiring that all new hires have received the first dose of a COVID-19 vaccine before they start, and be scheduled for their second dose. Reasonable accommodations will be considered. Responsibilities Job Summary Provide high quality customer service duties including first contact with clients, screen families for potential programs, and schedule appointments for all services and programs appropriately. Serves as main point of contact for NOAH. Responsible for scheduling, verifying insurance, and confirming appointments. Responsible for clearing work queues, patient lists, emails, and referrals in Electronic Health Record (EHR). Establishes successful communication methods with patient and patient care team. Takes necessary steps to promote and provide access to care. Contacts and consults with patients in a professional and courtesy manner to provide optimal positive patient experiences that consists of: scheduling, registering, verifying insurance, confirming appointments, and explaining information needed for their appointment. Responsible for explaining community resources such as Supplemental Nutrition Assistance Program (SNAP) and connecting patients with appropriate resources such as food banks, Community Action Programs, and other agencies. Responsible for managing referrals in EHR, checking patient Work queues, referrals, documenting in EHR, and communicating with patient care team including but not limited to case management, physicians, and nurses. Responsible for tracking, completing, and documenting outcomes in EHR and excel on a timely manner. Qualifications Education High School Diploma or GED Required Experience 1 year Experience in customer service or in a healthcare related field and Microsoft Office. Required Licenses and Certifications Fingerprint Clearance Card – State have a current Fingerprint Clearance card or within seven working days after employment shall apply and be eligible for a Fingerprint Clearance Card [NOAH ONLY] Required