Answer, assist and/or transfer incoming phone calls
Responsible for proper rate quotes on all guest inquiries
Take and record reservations including double-checking other agents’ reservations
Assign guests to suites and change assignments as needed
Perform guest check in and checkout service
Provide warm and friendly service to all guests, in person and on the phone
Review hotel information with guests and handle any questions
Recommend, give directions and complete reservations at guest request for activities, dining options, shopping, transportation and sightseeing
Handle guest complaints through listening and taking action to correct the situation
Post charges to guest room accounts
Follow established procedures for handling payments and cash; responsible for maintaining a bank
Close out financial transactions and verify totals with paperwork and reports
Coordinate and communicate with other departments (Lobby Services, Housekeeping and Maintenance) to satisfy guest requests including making calls and keeping logs
Sell and/or serve alcohol as requested by guests.
Assist in training other Guest Service Agents

Job Type: Part-time

Pay: $22.28 per hour

Schedule:

Work Location: In person

Hotel Wailea, Relais & Chateaux Hiring for Guest Service Agent (Part-Time) at Wailea, HI Full Time

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