Hoyman Hong, M.D. Hiring for Adminstrative Assistant/Receptionist at San Mateo, CA Full Time

The medical practice is looking for a responsible full-time or part-time Administrative Assistant/Receptionist to perform a variety of administrative and clerical tasks that are important in the care of our patients. The duties of the Administrative Assistant/Receptionist include providing support to the medical providers and patients, as well as managing the practice’s general administrative activities.

The candidate should have good oral and written communication skills and be able to learn to use the office tools: Electronic medical record system, electronic communication, fax, and phone.

If you have previous experience as a secretary or administrative assistant in another field and are ready for a change to help people with those skills, we’d like to meet you.

The practice depends on all the team members, doctors, PAs, and admins, working together to get the best outcome in helping our patients recover.

Responsibilities:

• Staff the office (mask) during designated office hours.
• Field calls on a multi-line phone system, record and forwards messages to the HCPs.
• Respond to office emails and other electronic messages.
• Manage paper and electronic faxes: Requests for information, prescription renewals, incoming and outgoing referrals, etc.
• Assist in administrative functions related to patient care which include: scheduling, obtaining treatment authorization for procedures or medications
• Maintain electronic medical charts: patient demographics, insurance, upload forms and/or other paper records to the EMR.
• Assist with administration of telehealth site for HCPs
• Collect patient information for billing insurance and collate patient billing packets (bill, operative reports) for submission to the contracted billing company
• Assist in collections of current or outstanding bills
• Assist in administrative functions related to insurance, billing and accounts receivable.
• Oversee inventory activities of office and medical supplies. This may include ordering, stocking, shipping and receiving.
• Perform clerical duties which include word processing, data entry and filing.
• Assist in the maintenance of office cleanliness including treatment rooms.
• Answer and direct phone calls as well take and forward messages.

Skills:

• Willing to learn and develop new skills.
• Use a multiline phone system
• Working knowledge of office equipment, like printers and fax machines
• Basic proficiency in google suite: Gmail, calendar, drive, chat, etc.
• Basic proficiency in MS Office: Word and Excel a plus
• Good time management skills and the ability to prioritize work
• Have problem-solving skill and attention to detail
• Written and verbal communication skills
• Organizational skills with the ability to multi-task
• Prior experience as either a secretary office admin assistant or receptionist.
• High School degree and additional qualification as an Administrative assistant, a plus

Job Types: Full-time, Part-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
According to the California Dept of Public Health, all team members are required to be vaccinated.

Ability to commute/relocate:

• San Mateo, CA 94401: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location