HR Mobile Limited Looking for ICT Technician (Sales & Phone repairs) at Upper Hutt, Wellington Full Time

About us

HR Mobile Limited is trading as Smart Mobile and Mobile Monk. Smart Mobile deals with mobile phones, laptops, computers, iPad, tablet accessories, and repair services. We currently have 20+ stores across New Zealand. At Smart Mobile, we understand that technology products are essential to our customers’ day-to-day lives. We are focused on delivering leading quality repair services in the shortest possible time for our customers.

We have strong growth plans for 2023 and beyond and are seeking hungry people that want to grow with us.

Qualifications & experience

• Experience with retail sales and/or customer service.
• Experience as a Technician or similar position preferable.
• Excellent communication skills, both written, verbal, and listening.
• Must be honest, punctual, reliable, and resourceful.
• Experience is preferred but not essential.
• Ability to work independently and as part of a team.

Tasks & responsibilities

• Talk to customers to determine the issues or complaints with their devices including hardware and software issues and provide practical (and affordable) solutions to the issues.
• Respond to all customer inquiries regarding issues and faults with computers (including software and hardware), peripherals, and mobile devices.
• Ensure work is consistent with what the customer requires including changing or editing hardware, software, and applications for customers.
• Ensure that customers are happy with final outcomes.
• Teach customers to utilize any new or edited software or applications.
• Answer the company phone in a friendly and engaging way.
• Meet and greet customers and state that they can ask you for further assistance if necessary.
• If necessary, help customers to choose items, advise of any promotions, and then accurately collect payments at the counter.
• Provide customers with product comparisons if required.
• Communicating with customers to review the quality of products and service and noting any questions or concerns they may have.