HRV Hiring for Customer Care Consultant – Inbound Job at Penrose , New Zealand Full Time

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we’ve helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we have been part of Vector Limited, so you know we are backed by one of New Zealand’s largest companies. We are part of the HRV and Vector families, so you know you have the backing of one of New Zealand’s largest companies.

Based at our busy Penrose office, we have a 3 month opportunity (this could extend) in our Contact Centre team. Our Customer Care Consultants are responsible for maximising sales of HRV whole home solutions. You will be responsible for taking calls from our inbound contact centre customers and setting up quality appointments for the sales team to convert.

Other key areas of responsibility include:

• Achieving Key Performance Outcomes (KPO’s) including minimum call volumes, leads generated, conversion rates, and budgets.
• Monitoring achievement targets
• Maintaining high activity and productivity level in sales/service

The hours of work are Monday to Friday 8.30am-5.00pm (these are set working hours).

Who we are looking for:

You will LOVE engaging with people, are passionate about customer service and confident communicating with a diverse range of customers. You want to be the best and will strive every day to achieve this both personally and professionally;

We are looking for a dynamic person with a proven track record in achieving sales and service targets in a fast-paced environment. You’ll be bursting with energy, always eager to jump on the phone and get results. You’ll shine on the phone – dazzling and enticing customers to buy from us! You will have a strong level of attention to detail and accuracy and be an enthusiastic team player, with a working knowledge of CRM systems.

Heat-pump knowledge would be an advantage, but not essential. Experience with Excel and Outlook is required as you will be managing the Sales teams’ diaries and creating reports.

Most importantly, you will know (and believe) the customer is our reason for being!

This is an opportunity not to be missed. At HRV we are committed to our team of over 200 staff, we’re here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us. We encourage professional growth and comprehensive training is provided and is fully funded. Being one of the industry leaders, we offer job security, ongoing training and development. Career progression is offered and encouraged.

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We welcome applications from all individuals.

Please note, all applicants must have the legal right to work and live in New Zealand. Successful candidates will be required to undergo a preemployment drug and alcohol test and relevant background checks.