HTC Global services Hiring for Clinical Personal Assistant Job at Phoenix, AZ Full Time

• Learning and gaining experience in clinical workflows within leading EMR systems such Epic, Cerner, Meditech, All scripts, etc.
• Supporting clinicians from the Admit to Discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond internship.
• Working directly with physician and nurses to address troubleshoot technical problems impacting patient care.
• Receive incoming calls from client community, provide first level support, and document each call verifying customer information and all troubleshooting steps.
• Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels. Call-backs in a timely manner and escalate problems to appropriate individual/group.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Routinely contribute to Clinical Knowledge Base.
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
• Acquire and maintain current knowledge of relevant Clinical and technical product offerings and support policies to provide technically accurate solutions to customers.
• Participate in team projects that enhance the quality or efficiency of the resolution centre and assist with special Clinical product-related issues as needed.

Job Types: Full-time, Part-time, Temporary

Pay: $800.00 – $1,100.00 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Work Location: One location