Humana Hiring for DoD SkillBridge, Military Spouse Fellowship Care Management Support Assistant at Waukegan, Illinois Full Time

Description

The Care Management Support Assistant Intern will utilize Humana’s Illinois Medicaid training and engage former skillsets acquired to provide non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant Intern may perform a variety of activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant Intern performs varied services to support the Illinois Medicaid members and their families and works in collaboration with licensed team members to support Illinois Medicaid. Work assignments are often straightforward and of moderate complexity.

Required Qualifications

• Transitioning Service Member eligible to participate in Sthe DoD SkillBridge, or Military Spouse eligible to participate int he Military Spouse Fellowship Program

• 2 or more years of administrative support experience in a healthcare industry

• Customer Service Experience in the Health Care industry

• Basic knowledge of Microsoft Office programs specifically, Word, Excel, Outlook

• Familiarity with Medical terminology

Workstyle: Hybrid / Office

• Remote work at home with onsite office attendance a minimum of 1 day weekly. ​

Location: Schaumburg, Illinois

Schedule:

• Monday through Friday 8:00 AM 5:00 PM

• No weekends or holiday shifts

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Associate’s Degree.

• Bilingual a plus.

• Previous experience working with Medicaid, Long Term Care, or Medicare members.

Additional Information

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Modern Hire Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.