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Humanity Hiring for Customer Success Manager within CPG market at Remote Full Time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: NielsenIQ
Job Description
Company Description
Job Description
Additional Information
Company Description
Why Data Impact ?
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
Ø This is where Data Impact comes in! We collect over 7 billion pieces of data daily which we process and use in innovative monitoring tools destined for the FMCG companies.
Ø Our objective: to enable our clients to define the best strategy, make the best decisions and optimize their execution in real-time
Ø Today: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USA
Ø A young but experienced and dynamic team with a start-up attitude!
Ø A uniquely diverse and international environment with more than 20 nationalities
Ø Real career Development opportunities
Ø A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges
Job Description
Under the responsibility of the Customer Success Director you will join our growing American team to manage our portfolio of clients in the US :
Ø Onboard and train clients on the tool
Ø Analyze data to improve customer experience
Ø Handle and resolve customer requests, problems and questions
Ø Maintain ongoing customer relationships
Ø Network to identify new needs from our customers and potential business growth
Ø Minimize customer churn
Ø Participate in events and forums
Qualifications
ü 2+ years proven experience for an FMCG manufacturer as a Category Manager or other commercial position (trade manager, e-commerce …)
ü Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
ü Highly organized and able to multi-task
ü Passion for service and customer satisfaction
ü You are structured and analytical
ü You have excellent communication skills
ü Ability to work in a dynamic and fast-moving team
ü Willingness to travel (post-Covid)
Additional Information
All your information will be kept confidential according to EEO guidelines.
