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United States

Humanity Looking for Technical Support Customer Service Representative at Charlotte, NC Full Time

Job Description

 

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Spectrum

Job Description

At A Glance-

This is an onsite position


$20.00/hour – (ON SITE)

  • Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts.
  • Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. SMB Tech Support Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.


Are you ready for something new?

No matter your background, our training program can put you ahead of the curve on all the latest Spectrum technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while resolving all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you’ll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. If you’re ready to grow your skills, this is a role with a lot of potential.

What is the SMB Technical Support role?

It’s about building relationships and turning the knowledge you gain in training into customer service wins. Small and Medium-Sized Business (SMB) Technical Support Representatives make a real difference to their business cust

Job Overview

  • Date Posted:
  • Job Title: Humanity Looking for Technical Support Customer Service Representative at Charlotte, NC
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