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Huntington Bank Hiring for Customer Experience Banker Virtual Hiring Event at Bryan, OH Full Time
Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Your responsibilities include:
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Required Qualifications:
- 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role
- High School Diploma
OR
- Bachelor’s Degree
Preferred Qualifications:
- Bachelor’s Degree
- Cash handling skills preferred but not required
- Comfort with technology such as mobile services and online banking services is a plus
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
- Resumes
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Huntington Bank
Hiring for all Branch Positions
Our ideal candidates look out for customers and their well-being by:
- Warmly welcoming and building rapport.
- Making day-to-day banking easy by assisting customers with their transactions and introducing digital tools to help them save the next trip.
- Matching customer goals & needs with Huntington products, services & tools.
- Serving as a deposit & digital champion and guiding customers on the many ways we look out for them.
- Once NMLS Certified, educating customers on Huntington lending solutions. Guiding customers through the loan process or refer to key partners to assist.
- Serving as a Huntington ambassador! We owe it to our customers to deliver consistent, exceptional experiences.
Meaningful Compensation & Benefits Packages
- Competitive salary & incentive plan choice (individual or team)
- Paid time off and a focus on work/ life balance
- Outstanding benefits and perks package
- 401(k) with company-sponsored match
Investing in our Colleagues
- Formal career pathing, education, and development opportunities
- Training and licensing opportunities to advance your career
- Tuition reimbursement and college discounts
- Committed leaders at every level provide one on one colleague attention to help you be your best
Equal Opportunity and Affirmative Action Employer
Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Member FDIC. ®, Huntington® and Huntington. Welcome ® are federally registered service
marks of Huntington Bancshares Incorporated. © 2022 Huntington Bancshares Incorporated.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.