IAG Looking for Customer Communications Specialist at Tauranga, Bay of Plenty, New Zealand Full Time

Mō te Tūranga | About the Role 

New Year, New Role. Elevate Your Career as a Customer Communications Specialist!

As a Customer Communications Specialist, you’ll play a pivotal role in developing and executing operational and project-related communications for IAG NZ across the entire organisation. Your responsibilities will encompass managing change, remediation, and personalised compliance communications for both Direct and Bank Partner Customers on a nationwide scale.

In this role, you’ll take ownership of delivering customer communications for IAG NZ’s consumer brands across the organisation ensuring comprehensive coverage across all customer touchpoints. You’ll support the Lead Customer Communications to deliver communications with a strong customer focus and appropriate use of data. This could include channels such as eDM, DM, website, app, outbound calling and customer documentation.

You’ll be competent in translating complex and sometimes technical information into easy-to-understand communications. A key aspect of your role will involve adept stakeholder management, enabling you to define customer impact and manage delivery expectations effectively. You will also contribute to maintaining robust internal processes with a key focus on managing and mitigating risk.

We have multiple 12 month fixed-term opportunities available within our Customer Communications team. These positions offer flexibility, allowing it to be based anywhere in New Zealand (preferably Auckland or Wellington). If you are passionate about effective communication, stakeholder engagement and contributing to impactful projects, we’d love to hear from you.

Ōu Pūkenga | About You 

You’ll work with stakeholders and demonstrate resilience in an ever-changing environment.  

You’ll also demonstrate 

• Degree in Marketing, BComm, Communications or; 
• Extensive experience in communications or marketing in a service-oriented environment with a preference for a complex environment. 
• You’re highly organised and manage competing priorities while keeping stakeholders engaged and delivering to deadlines. 
• You’re collaborative and energetic. 
• You have exceptional verbal and written communication skills – to effectively convey the voice of the customer to both internal and external stakeholders.  

Applications close Friday, 26 January 2024. 

Mō Mātou | About Us 

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.   

You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. 

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).  

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.  

We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you. 

All This Shows Up In What We Offer  

• Competitive remuneration and recognition  
• Flexibility through our MyFlex program – supporting you to live life to the full 
• Grow your skills and career development with the IAG Academy program 
• Partner discounts on every day and special occasion items  

We’re ready for you. Apply today.