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New Zealand
IAG New Zealand Looking for Team Leader – AMI | Fixed Term Opportunity at Mount Roskill Full Time
READY FOR ANYTHING
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including our direct brand AMI; we have protecting Kiwis up and down the country for over 90 years.
We currently have several opportunities available and are looking for inspiring leaders to join us, who have a genuine belief in the potential of people and the ability to unleash it.
The Role
As a Team Leader, you’ll provide leadership, coaching and development to a team of 12-14 Personal Insurance Consultants supporting our AMI brand to drive customer, risk, and financial performance of the team.
You’ll be working with a diverse group of people so being able to build relationships, collaborate and understand other’s strengths and weaknesses is critical to the success of our centre. We take pride in helping and supporting each other, always thinking about different ways of doing things, trying new things and continuously seeking feedback so that we can always do it better next time.
These roles can be based in either Auckland, Palmerston North, Wellington or Christchurch and you will work between the hours of Monday – Friday 8.00am – 5.00pm. This is a 12 month fixed-term secondment opportunity.
Key responsibilities
- Creating a culture within the team where diversity is celebrated, people are proud and confident, risks are raised, and people enjoy coming to work.
- Providing leadership, development, coaching and holding team members accountable.
- Addresses poor performance within the team to drive high performance on customer, risk, and financial metrics.
- Setting and agreeing individual goals and objectives with their team which clearly link to the strategic direction of the wider IAG business.
- Working with members of the team to help them develop and grow along a career pathway and embed Customise.
- Driving a customer focus culture within the team, through a needs-based customer approach by listening to calls, running huddles, sitting side by side with their team.
About You
- Proven experience leading a team (including leading remotely) and strong communication skills which will enable you to get people on board to successfully build and manage relationships.
- Ability to provide leadership and direction to staff and to motivate and develop them to foster a constructive ‘can do’ & customer focused culture
- Exceptional coaching skills and a track record of achieving great customer outcomes and key business objectives.
- Ability to see the bigger picture, communicate the vision and strategy to the team and guide them through new processes.
- High level of agility to respond effectively to rapidly developing situations.
- If you’re after a change and new challenge, how about stepping up and helping us to deliver on our customer promises. Apply now!
Ready for anything? Let’s talk.
If you’re after a change and new challenge, how about stepping up and helping us to deliver on our customer promises Continue your career journey with usApplications close on Wedneday 27th April at 11.59pm.
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We encourage applications from all backgrounds and communities.
